PRIVACY NOTICE
 

At Let’s Get Back to You we are committed to safeguarding and preserving the privacy of our visitors and clients.

This Notice explains what happens to any personal data that you provide to us. 

We do update this Notice from time to time so please do review it regularly.
 

WHAT INFORMATION WE COLLECT

In running and maintaining Let's Get Back to You, we may collect and process the following data about you:

Information provided by you when you reach out via the website, email, or acuity scheduling service, purchase a package, or sign up to receive updates. Information such as your name, email address, telephone number, and location (if you are wanting to engage in face to face services). In addition, we may collect details of the things you wish to work on during your mentoring sessions.  

With your explicit permission we may also collect special category data such as that relating to your health/wellbeing, for the purposes of safeguarding only.

Please be aware that when using the Let’s Get back to You website, some generalised data gets logged automatically for the purposes of providing traffic analytics. This data is anonymised, and typically references things like:

The type of web browser used to access the site,
The operating system of the device used,
The way in which the site was reached (for example via social media or direct link),
The date and time the site was accessed.

WHY WE NEED IT

We need to know your personal details so that we can provide you with the support and services you need, along with any information and updates you have requested.

The aforementioned special category data is gathered to ensure that there is no overlap between client’s engagement in Let’s Get Back to You services, and any formal clinical (mental health) interventions. Having this information is necessary to establish if the services offered by Let’s Get Back to You are the appropriate form of support at the time of contact. This is a safeguarding step for both client’s and Amy, as Amy is not a clinician and client safety is the highest priority in all Let’s Get back to You work.

We will not collect any data that we do not need in order to provide and oversee the requests you make. Further, we will not send you any generalised marketing emails or service updates unless you have specifically requested them by subscribing to our updates service via the  website- you can manage your preferences for this service directly from our (update) emails. 


HOW LONG DO WE KEEP YOUR DATA

When you engage in paid services via Let's Get Back to You, we are required under UK tax law to keep your basic personal data (name, location, contact details) for a minimum of 6 years after which time they will be destroyed. Any personal disclosures you make when engaging in services (via our pre-session questionnaire, sessional discussions or celebration of you/reflective summary documentation) will be stored for the duration of any ongoing services and then destroyed when that work is completed and the relevant follow up documentation/support has been provided.

Please be aware that if a safeguarding concern is identified whilst you are engaging with Let's Get Back to You services, records of this will stored for the required 6 year term, irrespective of the services you choose. 


USE OF YOUR INFORMATION

We never give your details to third parties. 


STORING YOUR PERSONAL DATA

Let’s Get Back to You is currently a one man band, so your data will only ever be processed by Amy, and it is stored securely on password protected devices for the duration of the time it is retained. However, the business does not have its own IT servers.  Nonetheless, any third party shall not have access to your personal data unless the law allows them to do so. Obviously the utmost is done to ensure that the server hosts are secure and fully accredited, but unfortunately, we cannot be responsible for any illegal breaches that may occur.
 

STORAGE OF PAYMENT DETAILS

We do not store credit card details, nor do we share customer details with any third parties. However, it is important to be aware that all payments are made via PayPal and therefore you are subject to their privacy policy, and terms and conditions when using the service for transactions.  
 

THIRD PARTY LINKS

On occasion we include links to third party service providers such as Gsuite, Acuity Scheduling, MailChimp, Eventbrite and PayPal.  Please be aware that where we do provide a link it does not mean that we endorse or approve that site’s privacy policies. You  should review their privacy notice before providing them any personal data, as it is their privacy polices which you would be subject to.


YOUR RIGHTS

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. 

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
 

IF YOU HAVE ANY QUERIES OR CONCERNS

Email any time at hello@letsgetbacktoyou.co.uk  

This document was last amended on 12th September 2018, and it is updated from time to time so please do check it when using Let’s Get Back to You services.